It often takes decades, for the selected few to earn their reputation of becoming world known, respected brands they are today. However, maintaining the hard earned reputation only few have been able to manage. This is why, while VONN has quickly earned its reputation as a pioneer in ecological and resource-efficient LED lighting innovations with knowledge and skill to deliver unsurpassed quality and design, we are also committed to delivering the highest industry standards in customer care as well.
VONN lighting is proud to announce VONN Limited Lifetime Warranty on all our products. Now let’s see if we can answer some of the questions:
VONN warrants that our products are delivered in new condition, original packaging, free of defects in manufacturing, materials and workmanship, when purchased from VONN authorized distributors ONLY. This warranty is only extended to the original end-use consumer with the original proof of purchase from any of VONN’s authorized distributors. Manufacturer’s Limited Lifetime Warranty shall not be extended to any other person, transferee or commercial use.
What does the warranty cover?
All VONN LED fixtures, electrical parts and components are covered under VONN Limited Lifetime Warranty on all electrical parts and components.
Please NOTE: Light bulbs are EXMEPT from VONN Limited Lifetime Warranty
What is NOT covered by the warranty?
VONN Limited Lifetime Warranty will not cover defects resulting from improper or unreasonable use or maintenance, referring to fixtures and product finishes that have been mishandled, improperly installed, connected or wrongfully operated, unusually used, connected to improper voltage supply. VONN will not be held accountable for acts of God such as high winds, floods, water damage, fire, excess moisture, power surges, failure to follow written instructions for proper use and care, damaged packaging, unauthorized alteration or modification of original condition or modifications or adaptation to enable it to operate in any country other than the country for which it was designed, or repair by non-licensed professional. Significant product exposure to chemicals, harsh cleaners, salt water or salt air or use of parts not supplied by VONN, will void any and all warranties on products and their exterior finishes.
Once contacted, VONN will…..
Gather information, locate the original purchase order record, review every detail provided, evaluate and diagnose the problem and attempt to resolve over the phone. If unsuccessful, using new or refurbished replacements parts, ship any defective parts or the entire replacement unit within reasonable period of time to the customer.
What we will not be able to do:
VONN lighting will NOT pay shipping, insurance or transportation charges, import fees, duties and taxes.
How to obtain Limited Lifetime Warranty?
Registering VONN product upon receipt is the first recommended step. Once the product is registered, your name as well as the rest of the relevant product information will be securely stored in our database. If you have not had a chance to register your product at the time of purchase, please use your original purchase order number when contacting VONN’s customer care. We recommend contacting VONN’s customer service directly with any warranty or service related issues at 1-888-604-VONN.
Vonn llc limited lifetime warranty are in lieu of any other warranty, whether expressed or implied, written or oral. Vonn llc disclaims any liability for special, incidental or consequential damages and does not cover or include labor cost or damage incurred in installation, repair or replacement, nor does it cover or include damages for personal injury, property damage or economic loss.
State to state laws vary and may not allow the exclusion or limitation of incidental or consequential damages, where some limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also offer rights that vary state to state.